At Solar Nexus, we are committed to providing our customers with high-quality products and services. We understand that sometimes circumstances may change, and we aim to make our refund policy as clear and straightforward as possible. Please read the following guidelines regarding refunds.

Refund Eligibility

• Products: Refunds are available for products purchased directly from Solar Nexus if they are returned within 30 days of delivery. Products must be unused, in their original packaging, and in a resalable condition.
• Services: For services rendered (such as installation, maintenance, or consultations), refunds may be considered if the service was not performed to our quality standards or if there was a significant delay in service delivery that was not communicated in advance.

How to Request a Refund

• To initiate a refund request, customers must contact our customer service team within the specified time frame. You can reach us via email at support@solarnexus.com or by calling our customer service hotline at [insert phone number].

• Please provide your order number, details of the item or service in question, and the reason for your refund request.

Processing Refunds

• Once your refund request is received, our team will review the information provided. If your request is approved, refunds will be processed within 14 business days using the original payment method.

• For returned products, customers will be responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item sent, defective product).

Non-Refundable Items

• Certain products and services may be non-refundable, including:
  • Custom or special orders
  • Gift cards
  • Items marked as final sale

Changes to the Refund Policy

• Solar Nexus reserves the right to update or modify this refund policy at any time. Any changes will be communicated on our website, and the updated policy will take effect immediately upon posting.

Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team. We appreciate your business and strive to resolve any issues promptly and fairly.

Thank you for choosing Solar Nexus!